When you’re on a job and can’t answer, FixLeakage instantly texts the customer and alerts you, so you can recover the enquiry before they call another plumber.
Set up in minutes · No long-term contract · Start recovering missed enquiries
Not sure what missed calls could be costing you? Calculate it here.
< 30s
Alert sent after missed call
24hrs
Average setup time
You can’t answer every call. You might be under a sink fixing a leak, working on a boiler, driving between jobs, in a basement, dealing with an emergency, or already speaking to another customer.
But the person calling doesn’t know that. They just know nobody answered, and if they need help urgently, they may call the next plumber they find.
FixLeakage gives that missed caller an immediate response instead of silence.
How it works
You don’t have to stop working every time the phone rings. FixLeakage keeps the conversation alive until you’re ready to call back.
You're under a sink, on a boiler, or driving between jobs. The phone rings and you can't get to it.
The customer gets an instant text so they know their enquiry hasn't disappeared, while you're alerted at the same time.
FixLeakage captures what the customer needs, job type and how to reach them, and sends it straight to you.
You call the customer back when you're free, with the details already in hand, instead of starting cold.
Want the full picture: recovery methods, the economics, and trade-specific scenarios? Read the complete guide to missed-call recovery
A realistic example
The customer’s phone
This is the exact message FixLeakage sends. The customer gets it within seconds, before they’ve had a chance to call the next number.
What you receive
New missed-call enquiry
Details are gathered by phone while you’re still on the job, then sent straight to you. Call back when you’re ready, not from a cold start.
James, the job, and the number above are an illustrative example, not a real customer record.
Real-world scenarios
Emergency plumbing and heating customers rarely wait. These are the jobs FixLeakage helps you recover.
Burst pipe, customer's kitchen is flooding
11:47pm
"The customer is panicking. They start calling every plumber they can find. The first one to respond wins the job."
FixLeakage
Toilet's overflowing before the school run
7:20am
"A blocked drain at 7am is a five-alarm emergency for a family trying to get out the door. They'll call every plumber in the postcode until one picks up."
FixLeakage
Boiler's stopped working, house is freezing
2:15pm
"No heating or hot water isn't just inconvenient. For elderly or vulnerable customers it's genuinely urgent, and they start ringing round immediately."
FixLeakage
The first plumber or heating engineer to respond usually wins the job.See how FixLeakage works for your business →
Features
Every feature is designed around one outcome: recovering the job before a competitor does.
The moment a call goes unanswered, your team is alerted and the customer is contacted before they try another number.
The customer receives an SMS within 30 seconds telling them you're aware of their call and will be in touch. That buys you critical time.
Every alert goes directly to your engineer's phone, with the caller's number, time, and details, wherever they are on site.
See which calls came back, which were lost, and how many jobs were recovered. Understand your missed-call cost clearly.
Know how quickly your team responds to each missed call. Spot patterns early before slow response starts costing you jobs.
Your recovery process runs without anyone lifting a finger, even at 2am during an emergency callout. No missed step, no manual chasing.
Built for plumbers & heating engineers
FixLeakage is built around the calls that make or lose you money, the ones that come in while you're already on a job.
Water everywhere and the clock is running. The first plumber to answer gets the job and stops the damage getting worse.
A slow leak behind a wall or under a floor. Customers searching for a leak want somebody who'll actually turn up.
Not always urgent, but a customer calling about a dripping tap books whoever replies first, not whoever they called first.
No heating or hot water is urgent to the customer even on a routine day, and genuinely urgent for elderly or vulnerable ones in winter.
No water, a flooded bathroom, a smell of gas. Anything that can't wait goes to the next number in seconds if yours doesn't answer.
See the full picture for your trade: missed-call recovery for plumbers or for heating engineers.
Real infrastructure
Built on Twilio, OpenAI, and Stripe, not an unnamed "AI system."
Encrypted & GDPR-aware
Data encrypted in transit, passwords hashed, never stored in plain text.
No fixed contract
Cancel from your billing settings any time, no lock-in.
See exactly how your data is handled in our Privacy Policy.
Emergency customers call the next number quickly. FixLeakage helps you respond before they do, which is the only window that matters.
Your dashboard shows every missed call, whether the customer was contacted, and how many jobs were recovered. No guesswork.
We handle the setup end to end. Most businesses are recovering missed calls by the next business day.
Pricing
Recover missed calls, turn enquiries into jobs, and upgrade when your business grows.
If FixLeakage helps you recover even one job you’d have otherwise lost, it can quickly justify its cost.
Need more than 500 missed-call recoveries a month? Contact us for a custom plan.
FAQ
