AI receptionist
AI Receptionist for UK Plumbers & Trades
An honest look at what AI call handling actually does inside FixLeakage: where it genuinely helps, and where it isn't the right tool.
Real infrastructure
Built on Twilio, OpenAI, and Stripe, not an unnamed "AI system."
Encrypted & GDPR-aware
Data encrypted in transit, passwords hashed, never stored in plain text.
No fixed contract
Cancel from your billing settings any time, no lock-in.
See exactly how your data is handled in our Privacy Policy.
What it does
When a call comes in and the AI receptionist answers, it asks a small, fixed set of questions: what the job is, where, how urgent, and how to reach the caller, one at a time, in a natural spoken flow. What it says back to the caller is always server-defined, not generated freely by the AI, so the conversation stays predictable and on-topic.
The answers are extracted into a structured job record automatically, so by the time a human on the team sees it, the essentials are already captured, instead of a voicemail that still needs to be listened to, transcribed, and turned into a job manually.
Where it helps, and where it doesn't
- Call volume is high enough that manually returning every voicemail is a real bottleneck.
- Emergency jobs need enough detail captured up front (location, urgency, issue) to dispatch fast.
- Calls come in outside hours when nobody is available to answer live at all.
- The conversation genuinely needs judgment: negotiating, reassuring a distressed caller, or handling something outside a standard job enquiry.
- Call volume is low enough that a fast SMS reply is already keeping customers engaged.
- Your customers strongly prefer speaking to a person immediately, and you can realistically staff that.
Start with missed-call text-back
If you're unsure whether full AI call handling is the right fit, missed-call text-back (an automatic SMS the moment a call is missed) is the simpler starting point and already covers most of the same "the customer knows they've been heard" outcome.
Read about missed-call text-backTalk to us about your call volume
We'll show you the platform live using your specific scenario, so you can judge for yourself whether AI call handling is the right fit before committing to anything.
Start a 30-Day Pilot